Return & Refund Policy

Effective Date: July 21, 2026

At GoldAura, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing your order.

Returns

We accept return requests within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• The product must be returned in its original packaging.

• Proof of purchase or order number is required.

To request a return, please contact us at:

Email: goldaura1983@gmail.com

Once your request is approved, we will provide return instructions.

Return Address

GoldAura
Rawalpindi, Pakistan

03325205098

Damaged, Defective, or Wrong Item

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with clear photos or videos. We will review your claim and arrange a replacement or refund if applicable.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made jewelry

• Earrings (for hygiene reasons)

• Sale or clearance items

• Gift cards

• Items showing signs of use or damage caused by the customer

Exchanges

We replace items only if they arrive damaged, defective, or incorrect.

Refunds

After receiving and inspecting your returned item, we will notify you of the approval status.

If approved, your refund will be processed within 7–10 business days through the original payment method (or by bank transfer for Cash on Delivery orders, where applicable).

Shipping charges are non-refundable unless the return is due to our mistake.

Need Help?

If you have any questions regarding returns or refunds, please contact us:

Email: goldaura1983@gmail.com